Terms of Service

Last Updated: January 23, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and RateGuard Pro Inc. ("RateGuard Pro", "we", "us", or "our") governing your access to and use of the RateGuard Pro platform, website, applications, and related services (collectively, the "Service"). BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. Description of Service

RateGuard Pro is a software platform that provides mortgage professionals with tools to analyze mortgage portfolios, estimate prepayment penalties, identify refinancing opportunities, and communicate with clients. The Service is intended for use by licensed mortgage brokers, agents, and administrators in Canada.

2. Eligibility and Account Registration

2.1 Eligibility

You must be: (a) at least 18 years of age; (b) a licensed mortgage professional in good standing with the applicable provincial regulatory authority (e.g., FSRA in Ontario); and (c) capable of forming a binding contract under applicable law.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

2.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3. Licence Grant and Restrictions

3.1 Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes as a mortgage professional.

3.2 Restrictions

You shall not:

Copy, modify, or create derivative works of the Service
Reverse engineer, disassemble, or decompile any part of the Service
Rent, lease, sell, sublicense, or transfer the Service to any third party
Use the Service to develop a competing product or service
Use the Service in violation of any applicable law or regulation

4. Client Data and Your Responsibilities

4.1 Your Client Data

You retain all ownership rights in the data you upload to the Service ("Client Data"). You grant us a limited licence to use, process, store, and display Client Data solely to provide the Service to you.

4.2 Your Compliance Obligations

You represent and warrant that you have obtained all necessary consents from your clients to upload their personal information to the Service, and that your use complies with all applicable privacy laws, including PIPEDA.

5. Fees and Payment

You agree to pay all fees specified in your subscription plan. Subscription fees are billed in advance on a monthly or annual basis. Except as required by law, all fees are non-refundable.

6. Penalty Calculations and Estimates

ESTIMATES ONLY: The penalty calculations, savings estimates, and other financial projections provided through the Service are approximations for informational and educational purposes only. YOU MUST VERIFY ALL PENALTY AMOUNTS DIRECTLY WITH THE APPLICABLE LENDING INSTITUTION before taking any action or providing advice to clients.

Penalty estimates are based on publicly available information about general lender methodologies and may not reflect actual prepayment penalties. Actual penalties vary significantly based on specific mortgage contract terms, lender-specific calculation methodologies, current interest rates, and individual borrower circumstances.

7. Not Financial, Legal, or Mortgage Advice

INFORMATIONAL PURPOSES ONLY: The Service, including all calculations, analyses, and recommendations, is provided for general informational purposes only. Nothing in the Service constitutes financial, legal, tax, investment, or mortgage advice.

You are a licensed mortgage professional. You are solely responsible for exercising independent professional judgment, verifying all information before relying on it, and ensuring any advice you provide to clients is appropriate for their circumstances.

8. Intellectual Property

We own all rights, title, and interest in and to the Service, including all software, algorithms, methodologies, and intellectual property. These Terms do not grant you any ownership rights in the Service.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any penalty estimates or calculations will be accurate.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
We shall not be liable for any loss of profits, revenue, data, or business
We shall not be liable for damages arising from inaccuracy in penalty calculations or estimates
Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim, or $100 CAD, whichever is greater

11. Indemnification

You agree to indemnify and hold harmless RateGuard Pro from any claims, damages, or expenses arising from your use of the Service, your breach of these Terms, any advice you provide to clients, or your failure to obtain necessary consents.

12. Term and Termination

You may terminate your account at any time. We may suspend or terminate your access at any time, with or without cause. Upon termination, your licence to use the Service immediately terminates.

13. Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Ontario. Any claim must be commenced within one (1) year after the cause of action accrues.

14. Contact Information

If you have questions about these Terms, contact us at:

RateGuard Pro Inc.
Email: jeff@rateguardpro.ca
Website: https://rateguardpro.ca

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.